Effectiveness of Balanced-Scorecard Performance Management on Organizational Team Innovation and Sustainability


Jackson Sorensen, Amy Morris, Dylan Gilbert, Spencer Clifton, Leana St. Clair, Amy Morris

Faculty Mentor(s)

Deanna Marshall (Physics)


Organizational sustainability is facing resistance more than ever due to the COVID-19 global pandemic; previous in-person work teams are needing to learn how to successfully navigate their team dynamics (due to mandatory work-from-home mandates) while virtually working together from individual-home locations. The purpose of this continued Team Development Intervention (TDI) (Phase II) was to demonstrate how a newly formed higher-education interdisciplinary non-profit/social entrepreneurship student organization used the TDI outcomes from their first academic year in existence to further develop and strengthen their team in its second year efforts for the purpose of creating a 21st century sustainable organization; an organization that not only utilizes the diverse perspectives of its leadership team and members, but one that provides content that is educational and useful to its wide array of stakeholders, especially when it comes to diversity, equity, and inclusion. The five-member leadership team span from each of the university’s colleges: College of Business, College of Sciences, College of Arts and Humanities, and College of Education and Professional Studies. The interdisciplinary leadership team will be sharing the outcomes that drove their team this year along with their reflections on their continued TDI assessment for the 2020/21 academic year, their balanced-scorecard leadership performance reviews from self-evaluations and stakeholder meeting survey evaluations, their diverse content development and engagement (through Social Media Insight Analytics), performance reviews from their multiple-tiered club advisors, and their recommendations for future club leadership teams, especially when moving forward in an uncertain global organizational dynamic.

Keywords: Team Development, Balance Scorecard, Organizational Sustainability


2 thoughts on “Effectiveness of Balanced-Scorecard Performance Management on Organizational Team Innovation and Sustainability”

  1. Great work on this! I especially enjoyed hearing how you navigated the transition to a virtual format due to COVID while staying focused on your shared goals. Are there any strategies that you adopted as a necessity during the pandemic that you would like to carry forward even after meetings can be back in person?

    1. Jackson Sorensen

      We are so glad that you enjoyed our presentation and there are definitely strategies that we have adopted this year, that we will continue to use in the future. Here are a few that we can think of immediately:

      1. Our leadership meetings will continue to be held online, because it provides more flexibility in when our leaders can meet. It also allows us to work together over breaks when we all are located in different places/off campus.
      2. Collaborating with and working with clubs and departments on social media to widen both the reach of our club but also the reach of clubs/organization/departments on campus. We work better, when we all work together.
      3. We would really like to create a hybrid environment for our meetings, when we officially transition back into in-person, where we provide a virtual component that allows for us to stay inclusive to all CWU students, not just those located at the Ellensburg Campus. Also, Ellensburg students may feel more comfortable in the virtual environment, and we should provide the option for them to join both ways.
      4. Last, similar to offering a hybrid environment for our meetings, we would want to allow the chance for more guest speakers to join us virtually. One of the amazing things of this past year is that we have had the chance to have great conversations with guests from across the US, and that is something that wouldn’t have been possible without the virtual format. On our slate for next year, is to bring in speakers from around the globe, not just within the US, and we would never want to close the door to those opportunities.

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